A study looked at the costs and benefits of resident involvement, and considered the evidence that involvement made 'good business sense'.
Source: Improving Services Through Resident Involvement, Housing Corporation (020 7393 2000) and Audit Commission
Links: Report (pdf) | Summary (pdf) | Handbook (pdf) | Audit Commission press release
Date: 2004-Jun
A report called on the Scottish Executive to reform the way housing-related disputes were dealt with. It recommended the creation of a housing tribunal for Scotland to take over a range of responsibilities from the Sheriff Court. The tribunal would be able to deal with other housing disputes for which people had no recourse or which could only be addressed through judicial review, such as disputes about homelessness applications.
Source: Derek O'Carroll and Suzie Scott, A Housing Tribunal for Scotland?, Chartered Institute of Housing in Scotland (0131 225 4544)
Links: CIH press release
Date: 2004-Mar